Happy Friday! I hope you had a fabulous week! Today, I was thinking about quality. As you have learned, Quality is what the customer says it is, not what you think it is. When does quality begin and how do you ensure your efforts bear fruit in a quality improvement engagement? “Quality begins with educationContinue reading “E.O.W (End of the Week) Notable Tip: Quality Improvements”
Tag Archives: value
Lean Wednesday Tip: Customer Focused Process Improvement
“Effective Lean organizations study their processes from their customer’s point of view and align their processes to meet their customers’ needs the first time and every time.” – Donna Summers
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