quality standards

Lean Wednesday Tip: Variation

“Variation is attributed to what the customer sees and feels, including the best and worst performance of your product or service.”

E.O.W(End of the Week) Notable Tip: Quality Costs

Happy Friday! I hope you’ve had a great week. Today, I want to discuss quality costs and how they affect your bottom line. “Quality costs can be found in prevention costs; detection costs (auditing), rework, scrap, downtime and material costs. “ Effective organizations know and pay close attention to their quality costs. They invest inContinue reading “E.O.W(End of the Week) Notable Tip: Quality Costs”

E.O.W (End of the Week) Notable Tip: Quality Improvements

Happy Friday! I hope you had a fabulous week! Today, I was thinking about quality. As you have learned, Quality is what the customer says it is, not what you think it is. When does quality begin and how do you ensure your efforts bear fruit in a quality improvement engagement? “Quality begins with educationContinue reading “E.O.W (End of the Week) Notable Tip: Quality Improvements”