When utilizing the Voice of the Customer to glean insights don’t just target the customers that love you. When you take the time to really listen to the customers that hate you and turn their pains into solutions that is when you actually drive growth for your company. Why target customers that hate you, youContinue reading “The Customers that HATE you bring in the most valuable insights”
Tag Archives: GetLean
Simple Procurement Hacks to realize Savings
To elaborate further on previous article, “Price focused Sourcing is bad for Business”, I have created a list of procurement hacks for realizing savings. 1) Audit invoices and purchase orders to identify unapproved vendor charges, price discrepancies, and unapproved purchases. 2) Audit vendor database to ensure accurate data, remove duplicate information and ensure vendor hasContinue reading “Simple Procurement Hacks to realize Savings”
Talent Management: The Evergreen Learning Culture
 Great employees want to be challenged and learn new things. To increase employee retention and overall workplace satisfaction rates Human Resources must stay abreast of individual skills, learning capabilities, and industry skill trends. They should also encourage Managers/Supervisors to offer opportunities​ that allow employees to further enhance their skills, learn valuable new skills, or pursueContinue reading “Talent Management: The Evergreen Learning Culture”
Client Retention as part of the Collections Process
 Departmental collaboration is greatly important in the Collections/Billing department. This team must have access to project /product status, project/product delivery and results; this will allow the Lead person handling the over-due account to develop an understanding of the situation, survey the client to ensure requirements were met and if they were not met deliver thisContinue reading “Client Retention as part of the Collections Process”
M&A: The Process, Software and Tool Abyss
M&A: The Process, Software and Tool Abyss   Here comes a merge! Essentially with a merge comes the dilemma of choosing the most effective process, software and tools used for daily business departmental functions. For example, it may be that the two companies use different accounting software, in turn, an assessment now has to beContinue reading “M&A: The Process, Software and Tool Abyss”
How to Create a Benefits Strategy to optimize talent management
Employees don’t want to be handed books of paper about the benefits available to them through your company. They need guidance on which medical, dental, and retirement plan to choose. Therefore, to increase overall employee satisfaction and improve your benefits administration process I suggest the following: 1. Utilize the Voice of Your Employee byContinue reading “How to Create a Benefits Strategy to optimize talent management”
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