“Never let a client treat your employees badly and if such incident does occur fire the client immediately. It is of most importance that the clients you work with have cultures that naturally sync with yours. A sale is never worth the mistreatment of your employees.”
Tag Archives: customer service
Notable Bookkeeping Friday Chat: Voice of the Customer
“Companies that listen to their customers will achieve higher retention rates than their competitors. The Voice of the customer can be acquired through surveys, social media, forums, et cetera. For better customer satisfaction, Listen to them!”
The Customers that HATE you bring in the most valuable insights
When utilizing the Voice of the Customer to glean insights don’t just target the customers that love you. When you take the time to really listen to the customers that hate you and turn their pains into solutions that is when you actually drive growth for your company. Why target customers that hate you, youContinue reading “The Customers that HATE you bring in the most valuable insights”
Top 7 Tips for a Sustainable Supply Chain
1) Encourage suppliers and clients to re-use containers/boxes 2) Decrease lot sizes 3) Actively share demand forecast and inventory data with suppliers to ensure efficient purchasing and timely inventory replenishment 4) Develop a quality plan and actively (Quarterly checks) ensure supplier is meeting quality requirements by conducting an on-site visit 5) Use total cost methodContinue reading “Top 7 Tips for a Sustainable Supply Chain”
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