“An over-designed product causes waste and increases overhead. It is best that you gather insightful insights from customers to ensure you truly comprehend what they really want in a product instead of over-designing a product that no one wants to buy or understands how to use.”
Tag Archives: customer-centric
Lean Wednesday Tip: Customer Focused Process Improvement
“Effective Lean organizations study their processes from their customer’s point of view and align their processes to meet their customers’ needs the first time and every time.” – Donna Summers
Notable Bookkeeping Friday Chat: Voice of the Customer
“Companies that listen to their customers will achieve higher retention rates than their competitors. The Voice of the customer can be acquired through surveys, social media, forums, et cetera. For better customer satisfaction, Listen to them!”
Tricks for driving growth and revenue
To drive growth and increase revenue a company must understand current and potential customers and identify uncontested opportunity in the industry. Below are a few tricks for driving growth and revenue: Gather more information from customers that hate you, are apprehensive about you, or don’t know you to identify opportunities to enter into new markets.Continue reading “Tricks for driving growth and revenue”
The Customers that HATE you bring in the most valuable insights
When utilizing the Voice of the Customer to glean insights don’t just target the customers that love you. When you take the time to really listen to the customers that hate you and turn their pains into solutions that is when you actually drive growth for your company. Why target customers that hate you, youContinue reading “The Customers that HATE you bring in the most valuable insights”
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