FMEA (Failure Modes & Effects Analysis) is a Lean Six Sigma technique for identifying both the ways that a product, part, process or service can fail and the effects of those failures.Once these failure modes are identified, they are rated by the severity of their effects and failure probability. This is critical to the designContinue reading “Preventing Process Failure with FMEA (Failure Modes & Effects Analysis)”
Category Archives: Small Business
Notable Friday Chat: Care about your employees!
Happy Friday! I hope you’ve had a productive and enriching week. Today I want to leave you with a short message that will have a significant impact on your talent management goals and overall company wide health. I hope you have a great weekend and remember, “Success is continuous improvement!” “Taking the time toContinue reading “Notable Friday Chat: Care about your employees!”
Multiple Hats Office Administration Hacks
Whether you are a Startup or an established small business a well run office is critical to the health and culture of the business. As in these types of businesses, wearing many hats is a given but with the simple hacks I’ve noted below you’ll run a smooth operation: Say no to Apple’s (5-10%) discount!Continue reading “Multiple Hats Office Administration Hacks”
Tricks for driving growth and revenue
To drive growth and increase revenue a company must understand current and potential customers and identify uncontested opportunity in the industry. Below are a few tricks for driving growth and revenue: Gather more information from customers that hate you, are apprehensive about you, or don’t know you to identify opportunities to enter into new markets.Continue reading “Tricks for driving growth and revenue”
The Paid vs Unpaid Internship Conundrum
To be paid or not to be paid. That is the question. The debates are fierce in regards to internship compensation. Some consider since interns are learning they are not contributing value to the bottom line but that all depends on the company’s internship program. For example, lets say company ABC prides itself on aContinue reading “The Paid vs Unpaid Internship Conundrum”
Lean Wednesday Tip
“Did you know that if your company leases its space from a multiple office building you can have your key financial representative analyze how utility charges are distributed amongst all tenants. This can help you realize savings and offer a negotiation opportunity based on your company’s utility use.”
Continuous Budgeting & The What Ifs
It is always good to be prepared. In business being unprepared for the unexpected could lead to loss of clients, reduced profits, damaged reputation, et cetera. Small business are not exempt from this either. Budgets and Forecasts need to include a reserve for the What ifs, such as, what if the office gets flooded?, whatContinue reading “Continuous Budgeting & The What Ifs”
The Customers that HATE you bring in the most valuable insights
 When utilizing the Voice of the Customer to glean insights don’t just target the customers that love you. When you take the time to really listen to the customers that hate you and turn their pains into solutions that is when you actually drive growth for your company. Why target customers that hate you, youContinue reading “The Customers that HATE you bring in the most valuable insights”
Talent Management: The Evergreen Learning Culture
 Great employees want to be challenged and learn new things. To increase employee retention and overall workplace satisfaction rates Human Resources must stay abreast of individual skills, learning capabilities, and industry skill trends. They should also encourage Managers/Supervisors to offer opportunities​ that allow employees to further enhance their skills, learn valuable new skills, or pursueContinue reading “Talent Management: The Evergreen Learning Culture”
Client Retention as part of the Collections Process
 Departmental collaboration is greatly important in the Collections/Billing department. This team must have access to project /product status, project/product delivery and results; this will allow the Lead person handling the over-due account to develop an understanding of the situation, survey the client to ensure requirements were met and if they were not met deliver thisContinue reading “Client Retention as part of the Collections Process”
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